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If an unhappy customer is complaining to you, it means they're still in the game -- they still want to do business with you. ...

Question: What trends have you seen in relation to what residential customers care most about?

Question: What is the expected revenue goal per year for a dedicated comfort advisor?

One of the biggest concerns we hear from contracting companies, time and again, is an inability to find enough good people to hire. But even worse is making that great hire and then losing them to a competitor...

Where performance is measured, performance improves. But how do you know what to measure? And how can you use that measurement to ensure your performance -- salespeople, service techs, anyone -- is where it should be? Mark Matteson explains that and more in the latest episode of Contractor Coffee Club. Plus, how the simple method Mark calls the "Hour of Power" can transform your day-to-day life -- personal and professional.

When do contractors get the best response rate for your direct mail campaigns?

Question: How often would you recommend debriefing performance with each of your service techs?

I guess growing up we all tend to fall on the line, we almost become automatons to some extent, and just kind of go along. We look at “What are the competitors doing?” and “What do the best practices group suggest?” But ...

The "Perfect Service Call" starts long before the tech shows up at the front door.

In 5 years, New York Times bestselling author Weldon Long went from an ex-convict in a homeless shelter to building an Inc. 5000 HVAC company with over $20,000,000 in sales – and he did it by adopting the “Prosperity Mindset” and perfecting the sales process. In the latest episode of Contractor Coffee Club, Weldon joins host Mark Matteson to offer some strategies, stips and stories that helped him build his company and his mindset.