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Where is the industry going? What can we do today to ensure we're prepared for the trends and changes coming down the pipeline?

Question: How would you align compensation with performance for a CSR?

Once an all-too-common occurrence, seasonal layoffs have decreased to some degree in recent years as more and more companies have put an emphasis on ...

Question: How can soft skills increase margins?

How do you drive business during the slow seasons, when the phone just isn't ringing on its own? Promotions.

This time, host Mark Matteson shares the 10 most proven strategies embraced by industry leaders across the board -- strategies that result in unrivaled success and, in one particular case, a 95% close ratio.

Question: What vacation benefits should we offer to long-term employees?

Less than 15 years ago, Parker & Sons did $7 million in sales. In 2018, they'll surpass $100 million. How did they accomplish such incredible growth?