Dramatization creates __________ with a problem you find.

True or False: Technicians tend to minimize problems because they see similar failures all the time.

In Weldon’s example of Robert the technician, one technique he used when deferring the question of repair costs was “______________”.

As a technician, it is key to make sure the homeowner understands that the problems you find are __________.

True or False: Even though you create urgency with the problems you find, you should never recommend a solution that is not needed.