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Your call center is often the first point of contact a customer has with your home services brand. That’s why having scripts and well trained CSRs is paramount to the success of your company. On this week’s Ask the Experts video highlight, we review a question and answer from one of our Snapshot Surveys:

Do you have established scripts for your dispatchers or call center?

Yes – 68%

No – 32%

EGIA’s faculty member Weldon Long (Sales Expert and New York Times Bestselling author) gives his expert advice on why scripts are so important for helping your call center and dispatchers create an aligned customer experience and close more calls.

EGIA members can access the full archive of Ask the Expert recordings by logging in to their member dashboard.