What do you need help with?

Every day, companies interact with customers over the phone, which can make creating a connection with them difficult. On this week’s Ask the Experts call, an HVAC contractor from Oregon asks:

What advice can you provide for building value over the phone?

EGIA’s faculty member, James Leichter (CEO of Aptora), gives his expert advice on how to build value over the phone with customers. EGIA members can access the full archive of Ask the Expert recordings by logging in to their member dashboard.