Having an efficient and effective dispatching program in your service department can be the difference between success or failure for your business. Hiring a dispatcher with the ability to handle pressure and juggle multiple tasks is essential to a profitable service department. In this course you will learn how to find that person with the proper attributes and train them to advance in the dispatching role. In addition, you will learn the importance of understanding customer personality styles in communication and how to optimize call routing through geo-tech specific technology, plus you’ll learn a framework for getting the right technician to the right call every time.

Course Content