Repair vs. Replace

The Repair vs Replace course is designed to help guide service technicians for when they should engage a homeowner with a discussion about replacing their current system instead of repairing the current problem. This course covers the importance of having a proper mindset of putting the customer’s needs first by asking questions that are centered around what is most important for the customer. The course also goes into detail on what should be included in a full professional diagnostic in order to build trust and give the customer peace of mind that every aspect of the system has been inspected. Finally, the last three lessons point out how to present fact-based data as well as deliver that information in a way that the customer can understand, along with options and solutions for them to make the best informed decision possible.

Course Content