Service Management Operations

The service department can be a complex and challenging department to manage. This video course focuses heavily on both the long-term strategies of running a service department as well as the day-to-day activities. You will learn proven strategies to position the service department for growth and properly set service pricing, plus when and how to hire a new technician and steps for implementing the perfect service call process for your team. This course also will give you insight on proper methods of lead turnover from service to sales, along with how to develop a marketing plan to drive additional revenue in the service department.

Course Content