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Proper work starts with proper measurement. “If you don’t measure, you’re just guessing.”

NCI’s David Holt is back in a clip from this week’s episode of the Cracking the Code weekly show, talking about the importance of proper diagnosis — especially on standard maintenance calls — and how they can be a game-changer for you and your customer.

Watch the clip from this week’s episode of Cracking the Code below, and visit egia.org/Show to watch the full show, before it goes in the members-only archive on July 16th.