What do you need help with?

Service agreements are your contracting business’s lifeblood. So wouldn’t it offer a big boost to your business if you could sell them over the phone, during the course of a normal demand service request?

Customer service guru Brigham Dickinson roleplays strategies for doing that very thing, in this week’s “clip of the week” from Cracking the Code.

Watch the clip below, and visit egia.org/Show to watch the full show, before it goes in the members-only archive on December 17.