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With various service technicians in the field interacting with customers, it takes leadership to align individual goals with company goals to create a culture of unity that puts the customer first.

In this “Clip of the Week” from EGIA’s critically-acclaimed Cracking the Code show, learn how to keep goals in alignment across your service team to help you contracting business succeed.

Watch the clip below, and visit egia.org/Show to watch the full show for more on service technician mindset training.