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Your job is to help educate the customer to make the best decision for _____________________.
In Gary’s process, if the customer exceeds the 4k threshold, they will then move into a series of questions which will help guide the customer in the _____________________ process.
True or False. The 19-Point Rule is the only way a company can determine whether a customer should repair or replace a system.
If not already defined, technicians and their employers can work together to create any _____________________ they want to use.
It is important to have a defined and objective benchmark for when to have the “Repair vs Replace” conversation with your customers because it helps with company consistency and ensures that everyone is acting with _____________________.