Booking the call is the __________ responsibility of the CSR.

True or False: “Earning the right to advance the sale” means the CSR is asking permission to ask questions.

Relative CSR questions could include __________.

The relationship experience between the CSR and client can be improved when the CSR understands the client’s __________.

Building value and communicating your call execution plan inspires client confidence that the CSRs in the company are well __________.