Weldon recommends to ________ the conclusion from the rest of the call.

True or False: A “stand-up” conversation will show the homeowner that they need to take recommendations seriously.

When presenting the conclusion of findings and recommendations, it is important to make sure this is a _________ conversation.

Weldon suggests that you tell the homeowner something _________ about their system before discussing problems.

A technique that allows the conclusion conversation to be an easier discussion is to ask for __________ to discuss issues early in the call.