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True or false: Employee buy-in is the most important component of the service agreement culture.
Placing an unavoidable offering of your service agreement on your invoices is an example of________.
Forcing a customer to proactively reject the clearly stated service agreement discounts for today’s service call is known as ______________.
The emotional aspect of the service agreement is based on ________.
Offering a free addition in our slower times (shoulder seasons) increases _________.