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Technicians are often sensitive about appearing to be too __________.
At the beginning of the call, it is important to gain ___________ to make recommendations at the conclusion of the call.
True or False: A method that Weldon recommends to take pressure off of making recommendations is to ask the question, “If I find code, safety or other issues, should I bring those to your attention or keep them to myself?”
By bringing up issues at the end of the call, the maintenance technician is simply fulfilling the _________ of the homeowner at the beginning of the call.
Getting permission from the homeowner to share findings takes pressure off the __________ at the end of the call.