According to this video, which is one of the first important skills to effective listening?

Someone who cares more about being right in the conversation is an example of a(n) _______.

Studies have shown that 48 hours after a conversation, retention of the content drops as much as ______.

A technique in expressive active listening that clarifies a customer’s statement is to summarize what the other person said in a more compelling way.

An example of expressive active listening that summarizes the customer’s position is to begin with: