James suggests that the very first thing a maintenance technician should understand is the company’s __________ on what should be included on the call.

Each company should have a ___________ for the maintenance technician to follow when on an inspection call.

True or False: While on an inspection, the maintenance technician should be solely focused on cleaning the equipment only.

James suggests that oftentimes, while on an inspection, a maintenance technician will legitimately find __________ opportunities.

One of the fastest growing segments in HVAC that a maintenance technician can proactively discuss with a homeowner is in the area of __________.