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The intention statement sets the __________________ of the call.
If you use an intention statement on every call, it creates the __________________ that the homeowner will provide you with a final decision while you’re still on-site.
True or False. By giving a customer permission to say no, you are making it easier for them to say yes.
It is our job to uncover the __________________ impact under every mechanical problem.
Homeowners are usually focused on one singular problem. Before jumping right to a solution, we can use Weldon’s questioning technique, PIE, which stands for finding what?