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Congratulations! You’ve successfully completed the Service Management Operations course. To download the completion certificate for this course, click continue to return to the main course page. Your certificate will be available for download above the module links.
Communicating what our brand promise is, as well as our customer experience and why that is important, is known as ___________.
Delivering a better-than-expected customer experience every time we interact with a customer is known as ______.
The center of the external marketing world is the ___________.
True or false: In terms of marketing, our primary focus is to get the required number of leads to achieve our business objectives at the lowest cost per lead.
We look for “tuck-in” businesses to purchase primarily to acquire their _________.