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The phrase “__________” emphasizes what the benefit will be to the homeowner.
True or False: It is a good practice to go ahead and make recommendations prior to the summary of findings.
The video example illustrates that oftentimes technicians have __________ on when it comes to larger problems beyond what the original call was about.
In the video example, the doctor treated the shoulder problem but ignored the _________.
A best practice is to give the homeowner a(n) _________ list of issues and concerns.