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Question: What’s the percent conversion you are looking for on a turnover?
Drew Cameron; EGIA faculty member and President of Flow Odyssey:
I’m assuming the lead is coming from a technician call – that could be a repair call or a maintenance call.
I think on a service call, it should be 1-in-10 to 1-in-12. If you can get better than that, that’s great.
There are so many variables that go into it, but I’ll say 1-in-10 on a service call and 1-in-20 on a maintenance call.
I’ve seen some companies get down to 1-in-15 on maintenance calls but I think 1-in-20 is the number.
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