In the video role play, Jeff (the Territory Manager) was prepared and ready for the call.

In absence of having a new business call strategy, the dealer will typically want to discuss _____.

In the role-play, Jeff (the Territory Manager) wrongly assumed that ______ was a key selling point for Bob (the dealer) that may entice him to change brands.

Bob (the dealer), makes a strong case that for him to sell a new brand, it is critical that he has ______.

When a Territory Manager does not feel empowered on the new business call, the ____ tends to become the Territory Manager by default.