EGIA

Customer Service

Studies show that up to 30% of inbound calls to HVAC contractors are either dropped or the customer hangs up before ever making it to the right department. The customer service course will give you all the tools and resources needed to deliver an exceptional customer experience on every inbound and outbound call. This series will teach you how to show empathy for the customer’s problem and how to ease the customer’s mind and allow them to feel they have called the right company. This series then takes a deep dive into how to communicate with the customer when other departments need to be involved without extended hold times. You will also learn how to deal with irate customers and overcome objections while staying calm and focusing on being a solutions provider and advocate for the customer.

Course Content