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Module 2 – Client Experience, Sales & Communications Skills

Maintenance Technician Training & Development Module 2 – Client Experience, Sales & Communications Skills
Lesson 1: Client Experience - Fixing the Customer First
Lesson 1: Client Experience - Fixing the Customer First
Not Completed
Lesson 2: Communicating With Homeowners
Lesson 2: Communicating With Homeowners
Not Completed
Lesson 3: How to Develop WOW Relationships
Lesson 3: How to Develop WOW Relationships
Not Completed
Lesson 4: Social Styles in the Trades
Lesson 4: Social Styles in the Trades
Not Completed
Lesson 5: Asking Qualifying and Assessment Questions
Lesson 5: Asking Qualifying and Assessment Questions
Not Completed
Lesson 6: Top Questions All Techs Need to Master
Lesson 6: Top Questions All Techs Need to Master
Not Completed
Lesson 7: Checking, Confirming, Affirmations
Lesson 7: Checking, Confirming, Affirmations
Not Completed
Lesson 8: Asking Transition Questions
Lesson 8: Asking Transition Questions
Not Completed
Lesson 9: Conversing About Solutions
Lesson 9: Conversing About Solutions
Not Completed
Lesson 10: Advancing to a Decision - Price Books
Lesson 10: Advancing to a Decision - Price Books
Not Completed
Lesson 11: Working with Lead Coordinators
Lesson 11: Working with Lead Coordinators
Not Completed
Lesson 12: Encouraging a Conversation
Lesson 12: Encouraging a Conversation
Not Completed
Lesson 13: Working with Genders
Lesson 13: Working with Genders
Not Completed
Lesson 14: Value vs. Dollar Balance - Presenting Multiple Options
Lesson 14: Value vs. Dollar Balance - Presenting Multiple Options
Not Completed
Lesson 15: Discussing and Presenting Financing
Lesson 15: Discussing and Presenting Financing
Not Completed
Lesson 16: Lead Turnovers for Non Selling Techs
Lesson 16: Lead Turnovers for Non Selling Techs
Not Completed
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