Resource Library
Online Classes
Register For Events
Blog
Join Now
Log In

Module 4: The Perfect Service Call

Service Technician Training Module 4: The Perfect Service Call
Lesson 1: Introduction
Lesson 1: Introduction
Not Completed
Lesson 2: Time Commitment and Explanation
Lesson 2: Time Commitment and Explanation
Not Completed
Lesson 3: Gain Permission to Offer Solutions
Lesson 3: Gain Permission to Offer Solutions
Not Completed
Lesson 4: Relationship/FORM
Lesson 4: Relationship/FORM
Not Completed
Lesson 5: Relative Perceived Value
Lesson 5: Relative Perceived Value
Not Completed
Lesson 6: Show and Tell – Not Tattletale
Lesson 6: Show and Tell – Not Tattletale
Not Completed
Lesson 7: Don't Minimize the Problem
Lesson 7: Don't Minimize the Problem
Not Completed
Lesson 8: Conclusion - Sit Down
Lesson 8: Conclusion - Sit Down
Not Completed
Lesson 9: Summary of the Findings
Lesson 9: Summary of the Findings
Not Completed
Lesson 10: Discussing New Equipment Options
Lesson 10: Discussing New Equipment Options
Not Completed
Lesson 11: 19 Point Rule - Repair vs Replace
Lesson 11: 19 Point Rule - Repair vs Replace
Not Completed
Lesson 12: How to Set a Lead Turnover - Repair vs Replace
Lesson 12: How to Set a Lead Turnover - Repair vs Replace
Not Completed
Lesson 13: Recommendations and Presenting Multiple Options
Lesson 13: Recommendations and Presenting Multiple Options
Not Completed
Lesson 14: Three Feet from Gold - Finish the Deal
Lesson 14: Three Feet from Gold - Finish the Deal
Not Completed
Previous Module
Back to Course