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True or False: Gary recommends that new maintenance technicians have discussions about duct modification and indoor air quality.
A maintenance technician that does not offer pricing should set up the next person in the home for ___________.
True or False: In Gary’s example, a senior experienced maintenance technician may have the ability to go ahead and discuss pricing for solutions with the homeowner.
If a maintenance technician is introducing the price book, they should always earn the right to __________ prior to presenting the price for repair.
Whether or not a maintenance technician should sell or turn over the lead is dependent on the company’s __________.