From the homeowner’s point of view, it is important to understand whether or not the __________ you provide is worth the monetary value.

The second step in the sales process is __________.

One of the responsibilities of a maintenance technician is to __________ all the problems with a system.

True or False: In the example of Joe the Concrete Guy, his simple solution was to only do what the customer asks for.

Weldon suggests that it is important to talk to the homeowner about __________.