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Gary recommends that the first step in customer service is to have alignment between your customer experience and the company __________.
As a CSR, it is important to __________ customer complaints in order to stay focused on the _________ of the company vision.
Company vision and purpose are the cornerstones that determine the company __________.
True or False: Company management must empower CSRs to have the ability to deliver a exceptional brand experience.
If you want to deliver a legendary brand experience, your _________ must be set at a point that will allow your CSR team the resources to deliver it.