True or False. Technicians should never collect the customer’s email address and equipment information.

True or False. In Weldon’s example, you can use clients who are part of your HVAC maintenance agreement program to introduce your plumbing services.

In Gary’s example of a zero ticket strategy, what is the most important consideration?

“It’s not about selling, it is about” which of the following?

True or False. According to Gary’s example, a campaign plan includes a series of questions that ask which steps need to be taken and how they will be implemented.