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In this video, Gary explains that when a technician asks questions, it is key to listen with the intent to _______.
Sometimes technicians lack the confidence to discuss high efficiency solutions due to lack of _______.
Conclusions and recommendations must be based on answers given by the ______.
Repeating the answer to a question back to a customer is a technique known as check and ________.
Advantages of flipping a lead to a comfort advisor include which of the following?