True or False. The consultative sales process is comprised of 3 things: focusing on the client agenda, earning the right to advance the sales process, and persuasion.

By following regular maintenance, we know that the unit failures on those customers will only occur about ____________ of the time on a repetitive basis.

According to Gary, which feature of a service agreement has the benefit of promising peak efficiency to the client?

True or False. The benefit of VIP offers is that they provide specials for clients only.

What close rate should contractors target in terms of bringing new customers into a service agreement program?