According to this video, adapting to various social styles is a __________________ which can be __________________.

The four social styles are:

When should you fix the customer?

True or False. As a service technician, it is important to identify our customer’s social style so we can understand how it influences their reactions and how best to communicate with each individual.

All social styles need to have trust but how we build that trust can be a completely different __________________ on every service call.