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Question 1 of 5
1. Question
One strategy businesses can choose is to run _______ calls at a _______ average ticket, and create more opportunities for conversations.
Question 2 of 5
2. Question
True or False. Optimization demands that you put your best technician at the best opportunity.
Question 3 of 5
3. Question
True or False. Another business strategy that dispatchers can choose is to run as many calls as they can in order to capture as many customers as possible.
Question 4 of 5
4. Question
True or False. Optimizing by geolocation zones prioritizes customers by club agreements.
Question 5 of 5
5. Question
True or False. Gary recommends creating a process to go about delivering the best client experience by dispatch, technicians and CSR’s.