In order to sell maintenance agreements, you need to create _____________________ for clients to buy.

If you use the gross profit pricing method you will likely have a _____________________ conversion rate because you will be priced higher.

Using the breakeven method may be a good idea when you don’t have the _____________________ to support the consumption of a lot of agreements.

Gary strongly suggests talking with your team in the field to determine the _____________________ needed for each task associated with the agreement.

True or False. Raising a technician’s wage will have no impact on your overall margin.