Regardless of who the customer buys from, the objective of the comfort advisor is to make sure the homeowner is ___________.

Drew advocates that you look at your company as a _________ company, not a box changing company.

An accurate heat gain/heat loss load calculation can help prevent equipment being oversized or undersized.

It is critical that you share your __________, which will show that you have your customer’s best interest in mind.

Drew suggests that you share elements of the sales process that are mandated by ___________.