Part of the pre-call process is to get information about the ________.

A component of the sales call process is gaining _________ from the homeowner.

Whether or not a customer chooses your company to do the project, a comfort advisor should always thank the customer for the opportunity and get feedback on the sales process.

___________ is when an experienced comfort advisor goes on a sales call to review the sales process with a new comfort advisor.

When practicing role plays in the classroom, it is critical to provide a ___________ for those who are participating.