True or False. The relationship building process only happens at the beginning of the call.

Use the self-disclosure loop to connect with the customer and build _____________________ in the relationship.

In order to try and build a relationship with a customer quickly, you need to have conversations which go beyond the _____________________ discussion.

It’s important to understand that dealing with people isn’t always _____________________ from an operations perspective.

The degree to which the customer will accept your recommendations reflects the _____________________ of the relationship.