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Before you begin your diagnostic, explain what you’re going to be doing and establish a time commitment with the customer so they know what to _____________________ and how long it’s going to take.
Do your best to make sure the customer understands that a thorough service call is for their _____________________.
Make sure you have enough _____________________ to do your job, including answering questions and making recommendations.
True or False. The opportunity to help the customer and present them with your recommended options usually happens during the last 15 minutes of the call.
Always double _____________________ the amount of time the customer can commit for the call!