Course Description

As you learn in the Service Agreement course, service agreements are crucial to maximizing company value, retaining customers, and enhancing long-term revenue in a residential contracting business. Given that a proper maintenance agreement program is so vital to success, it is key to make sure the entire staff is properly trained on how to execute the program and communicate the positive benefits to the homeowner. This course goes into great detail on how to train the maintenance technician in all aspects of a maintenance agreement program. This course is broken down into four modules that will teach the technician how to carry the proper mindset into every call, how to communicate with the homeowner, proper utilization of available technology, and how to perform the perfect maintenance call.